Benefits of Teams Voice Capabilities

Microsoft Teams a Centralised Portal

Microsoft Teams uses calling capabilities powered by the phone system functionality features within Office 365. In Teams there are options to allow users to make, receive and transfer calls using mobile phones, desk telephone hardware or software phones on their devices.

 Key benefits of Teams Voice Capabilities

  • Voice calls integrating within Teams alongside messaging, meetings, email, documents
  • Calls received anywhere, office or mobile
  • No requirement for handsets
  • Flexible per user management
  • Cost effective call plans

 Calling Functions within Teams

  • Call answering
  • Call hold
  • Caller id
  • Call retrieve
  • Call forwarding
  • Simultaneous calls
  • Call history
  • Voice messaging
  • Music on hold
  • Emergency calls

 Telephone Numbers

To set up calling features for users and services in your organisation, you can get new numbers or port {transfer} your existing ones from your current service provider. You can manage phone numbers including assigning, unassigning and releasing phone numbers for people or for services like audio conferencing, auto attendants or call queues.

 Teams Voice Costs

Microsoft 365 Business Voice
Microsoft 365 Domestic Calling Plan
Microsoft 365 Domestic Calling Plan

The cost of the service is on a per user* basis and falls into two parts, the Office 365 subscription and a suitable Business Voice plan. * A Common Area licence is available for communal phone devices.

There is further costs associated with the option of routing your existing phone system through Teams. Known as ‘Direct Call Routing

Direct Routing