Usually when you send an email, you’ll never know if it was opened or read unless the recipient chooses to write back to you. That’s because the email system was created to simulate traditional mail, and was not designed with response tracking in mind. Dynamics 365 for Sales uses special techniques to work around this limitation and provide you with essential feedback.
Use email engagement to view message interactions
Whether you want to move leads onto opportunities or strengthen your relationship with existing customers, email marketing will give you the tools you need. But success is dependant a number of key factors and tracking performance within Sales Insights is essential.Mike Haddon